product description
About Opal
The Opal Marketing Collaboration Platform© is a cloud-hosted Software-as-a-Service (SaaS) solution trusted by some of the world’s most exceptional brands. Opal tears down silos and empowers teams with one powerful, shared environment to strategically plan, create, and visualize calendar content across all marketing and communications channels. By reducing complexity and enhancing team connectivity, Opal drives better marketing outcomes.
Access to the Opal Platform
Access to the Opal Platform is provided through a combination of a Platform Subscription, Workspace Subscriptions, and User Subscriptions. The Platform Subscription includes access to the Opal Platform, a cloud-hosted Software-as-a-Service (SaaS) platform, along with its related mobile device applications. It also includes access to one (1) Opal Workspace, Opal’s Help Center for on-demand training webinars, quick answers to functionality questions, as well as generally released enhancements and ongoing customer support.
The Opal Workspace is a segregated collaboration space within the Opal Platform that is configurable to fit your organizational structure, and allows different regions, departments, teams, and other organizational groups to collaborate in dedicated spaces with shared taxonomies and workflows.
Opal Platform Subscriptions are available as either a Business Subscription for smaller teams, or as an Enterprise Subscription for the larger marketing and communications teams. Each Platform Subscription comes with one (1) Opal Workspace, and its own set of User Subscriptions, and may be purchased with other Opal subscription offerings as described below:
Business Options and Packages:
Opal Business Platform Subscription
The Opal Business Platform Subscription includes your organization’s basic access to the Opal Platform, the standard calendar view configuration, one (1) Opal Workspace, up to twenty (20) Opal Boards, and unlimited Business Viewer Users. It also includes basic set-up, access to self-paced implementation guides, unlimited access to Opal’s Help Center for on-demand training webinars, quick answers to functionality questions, as well as generally released enhancements, and ongoing customer support. Each Business Platform Subscription requires a minimum of ten (10) Business Full Users (sold separately).
Opal Business User Subscriptions
Business Full User: Enables users to create, edit, and delete content, moments or stories. Users can also review, chat, provide feedback, and approve content in Opal, with full visibility into boards, calendars, timelines, and created work.
Business Limited User: Provides users the ability to review, chat, provide feedback, and approve content in Opal, with visibility to calendars, timelines, and created work. Limited Users cannot create, edit, or delete content, moments, or stories.
Business Viewer User: Allows a User to view shared public Workspaces, shared approved Content, and all shared Presentations. It includes the ability to perform a keyword search, apply filters, and play a Presentation. Viewer Users cannot chat, provide feedback, approve Content, or create, edit, or delete Content.
Enterprise Options and Packages:
Opal Enterprise Platform Subscriptions
The Opal Enterprise Platform Subscription includes your organization’s enhanced access to the Opal Platform, including one (1) Opal Workspace, unlimited Opal Boards, and requires a minimum of ten (10) Full Users (sold separately). Each Enterprise Platform Subscription also includes the following:
A tailored configuration experience, with customized views;
A dedicated Customer Success Manager, who performs general account management, optimization recommendations, and executive business reviews including product utilization data and insights;
Unlimited access to Opal’s Help Center for on-demand training webinars, quick answers to functionality questions, as well as generally released enhancements, and ongoing customer support;
Access to Opal’s API;
An enhanced support experience with SLA’s, product roadmap updates from the R&D team, and access to Opal’s Beta Programs.
Unlimited Viewer Users
The Platinum, Gold, and Silver Enterprise Platform Subscriptions are stepped, depending on the number of Full User Subscriptions and Workspaces needed.
Opal Enterprise User Subscriptions
Enterprise Full User: The Full User Subscription includes the ability to create, edit, and delete content, moments or stories. Full Users can also review, chat, provide feedback, and approve content in Opal, with full visibility to boards, calendars, timelines, and all created work.
Enterprise Limited User: The Limited User Subscription provides designated users the ability to review, chat, provide feedback, and approve content in Opal, with visibility to calendars, timelines, and created work. Limited Users cannot create, edit, or delete content, moments, or stories.
Enterprise Viewer User: The Opal Viewer User Subscription allows a User to view shared public Workspaces, shared approved Content, and all shared Presentations. It includes the ability to perform a keyword search, apply filters, and play a Presentation. Viewer Users cannot chat, provide feedback, approve Content, or create, edit, or delete Content.
Other Opal Subscription Offerings:
Opal Workspace Subscription: The Opal Workspace subscription adds an additional segregated collaboration space within the Opal Platform that is configurable to fit your organizational structure, and allows different regions, departments, teams, and other organizational groups to collaborate in dedicated spaces with shared taxonomies and workflows. A minimum of one (1) Opal Workspace is required to enable your access to the Opal Platform and additional workspace subscriptions may be purchased for an additional fee.
Opal Dedicated Cloud Hosting Subscription: This Subscription is available to those organizations that require significantly higher industry levels of security and privacy. This Subscription provides your organization’s access to the Opal Platform on a private, dedicated cloud hosted environment located in either the US or the European Union.
Opal Adapter Subscriptions: Opal Adapters facilitate connectivity via data transfer between one (1) Opal Workspace in the Opal Platform and one (1) supported third-party application.
Premium Training and Support Subscriptions: Opal’s premium training and support subscription offering provides subscribers access to our white glove service and support offering. With this subscription you will receive access to unlimited training, expert advice and access to consultation services for new product features, process flows and systems optimizations.
Services
Opal Service Offerings
Opal provides multiple service offerings to enhance your experience and meet your specific organizational needs. They range from tailored Platform configuration to onboarding assistance to third-party integrations.
Platform Configuration: Platform configuration services are utilized to deploy a secure, private space within the Opal Platform tailored to your Company’s specific needs and use case with access to all the products and relevant features outlined on your Order Form.
Workspace Configurations: Opal’s Workspace Configuration Services provide tailored workspace configuration services for each additional workspace added to your subscription package.
Professional Adapter Configuration: Sold in combination with Opal Adapter Subscriptions, with this service Opal’s Customer Success and Engineering Teams will configure an Opal Professional Adapter to enable data transfers with a supported third-party application.
Implementation, Training, and Onboarding Services: Opal will conduct remote discovery and consultation services focused on the configuration and delivery of the Opal platform package purchased.
Premium Implementation, Training, and Onboarding Services: Opal’s Premium service offerings include an enhanced, white-glove onboarding experience which will include a comprehensive scoping and discovery phase.
Data Migration Services: Opal will conduct a single data import from the agreed upon third-party platform described on Customer’s Order Form for Customer.